Vodacom Fibre | Incorrect Bill

I have been a Vodacom customer for more than 10 years. I've had my share of ups and downs with Vodacom over the years but I've always stayed loyal and continued to renew contracts and even take out new ones. I have 3 Vodacom contracts currently x2 Mobile and x1 Fibre.

First of all I have no issue with the Vodacom Fibre network in my area. I have minimal downtime. Second of all the Technical Support for Fibre is mostly adequate as well.

Today I write this review out of frustration with the Billing Team. After I've had quite a struggle and confusion speaking to various consultants about my line being upgraded as per an email I have received I am now being billed wrongfully and I am getting no feedback as to what the reason for this is. I have been more than patient and even had my account deducted with the wrong amount but still no feedback from Vodacom after following up twice.

The frustration will now force me to cancel my Vodacom Fibre Contract regardless of any Cancellation policy that might or might not be in place since erroneous amounts of money is being deducted from my account and Vodacom Billing is quite. I find this scary and unacceptable.