MS
Morné Stander
1 reviews | Active since Apr 2023
03 May 2023, 08:13
VODACOM FIBRE inconsistent
We have VODACOM fibre at home and for the last few months the internet has been dropping every 30min or so. After 5-10 minutes it comes back, but then 30 mins later, it drops again. I work from home and I live in constant fear for when the internet drops during an important meeting. Which has happened numerous times now. When calling, I am told its a VUMA issue.
Not my problem, I don't pay VUMA, I pay you guys, a substantial amount, every month. Sort it out.
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Replies (2)
Vodacom's replyOfficial
03 May 2023, 09:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2023, 09:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 May 2023, 10:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply04 May 2023, 10:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email. Regards Consumer Website Team
Best regards,