VODACOM FIBRE - ***********, CLUELESS, NON CARING PRIVATE SECTOR COMPANY

I have a 24 months fibre subscription contract with Vodacom. On tuesday the 12th May 2020 my internet link went down. I immediately contacted vodacom to let them know of the incident. They registered my service request on wednesday morning. Today is the 17th May 2020 (6 days later), vodacom has dismally failed to re-establish internet in my home claiming that METROFIBRE support should fix MY internet as they own the fibre infrastructure. Vodacom forgets that my 24 month contract was signed with them and not the USELESS, UNCARING, ***********, UNPROFESSIONAL METROFIBRE. Vodacom should by now have made every attempt to re-establish my internet link considering the importance of reliable internet access in my household i.e. my wife and i work from home; my kids schoolwork is linked to internet apps. So having uncapped reliable internet is a necessity in my household. Vodacom Fibre call centre has so many IMPATIENT, UNPROFESSIONAL, UNCARING, CLUELESS, *********** Call Centre agents who are care free and HIDE behind useless, and open-ended so called turnaround times. They peddle lies that you will be called back whereas they know that no such will happen. I want VODACOM to attend to my querry immediately and ensure that no such BS, that my internet link will go down unannounced, stopped throughout the duration of my 24 months contract or else i will cancel my contract and pay them no ****. What a bunch of incompetence by a so called PRIVATE company (VODACOM), whose efficiencies and turnaround times are inferior compared to some govt depts and entities. VODACOM's useless service request ref no: SR***