TE
TJ E

1 reviews | Active since Feb 2010

16 Sept 2019, 17:09

Vodacom Fibre incompetence could set a world record !

Have my fibre line installed on Saturday. The tech team finished at about 14:00 informing me that if the green light on the router stops flickering and is permanently on, then the internet should be up and running, but this could take up to 24hrs. I called Vodacom just to confirm that everything is in order and how they will switch from the interim LTE service to fibre. The gent on assured me that all was in order and to give it the 24hrs to be resolved, the LTE will be stopped automatically as soon as the Fibre line is used for the first time. Sunday at about 13:00 the light stopped blinking and was permanently on, and to my disappointment, NO INTERNET. Callled vodacom again and the lady said she is logging a call for the technical guys to reload the configuration, this will take another 24hrs. When i got home today (Monday) at about 16:00, STILL NO INTERNET !!!! Phoned again, this time being informed that absolutely NOTHING was done on my previous call, she will "escalate" the matter and this could take up to 24hr.... AGAIN !?!?!?!?!? This company has no respect for their customers, not do they have any competent people working for them. Even complaining on social media does not even help anymore, was promised someone would call be back today - HA HA Yeah right !!! Stay as far away from Voda**** as possible !!!

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Replies (3)
Vodacom
Vodacom's reply17 Sept 2019, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TE
TJ E's update17 Sept 2019, 16:34
Reviewer Update
Stop lying to your customers !!! Don't say you are going to make contact if you do not intend to do so !!!!!!!
Vodacom
Vodacom's reply25 Sept 2019, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team