Vodacom Fibre Incompetancy!!!!

Good day, I app**** to have fibre installed at my home via Metro fibre. The application was completed on a Metro fibre application form on the 2nd Feb'22. Vodacom is the service provider. The installation of the hardware was done on the 6th Feb'22 by a guy of the name of Vincent. The installation was done very professionally and his work is of a very high standard. He then said we should log a call with Vodacom to activate the internet and the activation should take place within three days.

A few days later a gentleman arrived at my home saying that the ONT was incorrect for the area and he exchanged it for a different model. He said to contact Vodacom for activatvation. On the 20th Feb'22 I phoned Vodacom fibre to find out wat the problem was because I had still not had the internet activated. The consultant I spoke to informed me that the installation had been cancelled due to the ONT not being installed. I then told her it had been installed and been replaced on two different occasions. She then asked me to send her pics of the ONT to which I did and said she would get back to me.

Today being the 22nd Feb'22 the lady had not gotten back to me so I phoned again this morning to speak to the consultant who ask for the pics. I spoke to another consultant and asked to speak with the lady who assited me with the pics. He said she was busy on the other line and would get back to me once done. No call back was received today from her.

All the hardware was installed on the 6th Feb'22 and today being the 22nd Feb'22 still nothing working. Im frustrated and have been sent from pillar to post having to call all these numbers given to me to call but to no avail. I now have no other option but to ask for your assistance with the above. I feel like removing all the Vodacom hardare from my home and placing it on the pavement and phoning them to come and collect it. I will be using a different service provider as I have no other option but to do it as the service I have received from Vodacom is pathetic. Cant even call it service.