Vodacom fibre in Secunda a disgrace.

I am tired of trying to get vodacom to restore my fibre service. I have contacted there fibre customer care a total of 18 times in 4 days to find out when my service will be restored. Not even a hint of feedback. They just say they escalating the issue. Escalating to who? I am without internet now for 5 days and they expect me to pay for this. And to the person who’s handling my request Jason. You are pathetic. You can’t even pick up a phone and give feedback.