GC
Graeme C
1 reviews | Active since Mar 2009
02 Mar 2021, 14:31
Vodacom Fibre in centurion
3 months of waiting for fibre to be completed to the house. Two of these waiting for the final connection to be registered and the router provided. "I will be back in 1/2 an hour" is actually 3 days, and "I will be there tomorrow" is 3 weeks and counting. Can you actually cancel a service before its started? How does such poor service remain afloat?
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
03 Mar 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GC
Graeme C's updateReviewer Update
16 Mar 2021, 11:46Great response from whomever monitors Hello Peter. Multiple calls to help... but as yet nothing has actually been done.
According to the support person their team is battling to contact me....but every time he calls he gets me. Strange that. Methinks someone isn't even calling.
Cancel time they had their chance
According to the support person their team is battling to contact me....but every time he calls he gets me. Strange that. Methinks someone isn't even calling.
Cancel time they had their chance
GC
Graeme C's update16 Mar 2021, 11:46
Reviewer Update
Great response from whomever monitors Hello Peter. Multiple calls to help... but as yet nothing has actually been done.
According to the support person their team is battling to contact me....but every time he calls he gets me. Strange that. Methinks someone isn't even calling.
Cancel time they had their chance
According to the support person their team is battling to contact me....but every time he calls he gets me. Strange that. Methinks someone isn't even calling.
Cancel time they had their chance
GC
Graeme C's updateReviewer Update
17 Mar 2021, 19:05OMG Hello Peter works like a charm. I had two vans pitch at my house to complete the installation today. Why do you have to go public and complain to get reasonable service.
Big thank you to the powers of Hello Peter
Big thank you to the powers of Hello Peter
GC
Graeme C's update17 Mar 2021, 19:05
Reviewer Update
OMG Hello Peter works like a charm. I had two vans pitch at my house to complete the installation today. Why do you have to go public and complain to get reasonable service.
Big thank you to the powers of Hello Peter
Big thank you to the powers of Hello Peter
GC
Graeme C's updateReviewer Update
17 Mar 2021, 22:20A WHOOHOO a connection. Pity its best speed test result is 11Mbs. Seriously, what is fibre supposed to provide? High speed connectivity. This is half of the speed promised
GC
Graeme C's update17 Mar 2021, 22:20
Reviewer Update
A WHOOHOO a connection. Pity its best speed test result is 11Mbs. Seriously, what is fibre supposed to provide? High speed connectivity. This is half of the speed promised
GC
Graeme C's updateReviewer Update
19 Mar 2021, 14:40Oh its resolved. another blatant example of not actually reading what was written
GC
Graeme C's update19 Mar 2021, 14:40
Reviewer Update
Oh its resolved. another blatant example of not actually reading what was written
GC
Graeme C's updateReviewer Update
22 Mar 2021, 12:47and after a support call promising to have it rectified within an hour and call us back. 48 hours later still no change and no call back.
Has anyone managed to cancel a contract?
Has anyone managed to cancel a contract?
GC
Graeme C's update22 Mar 2021, 12:47
Reviewer Update
and after a support call promising to have it rectified within an hour and call us back. 48 hours later still no change and no call back.
Has anyone managed to cancel a contract?
Has anyone managed to cancel a contract?
GC
Graeme C's updateReviewer Update
22 Mar 2021, 13:22Call centre helped. Seems the router provided can't connect properly and at the speeds paid for. second router performs to spec. Great call centre agent assistance. Feel for the guy as Im frustrated to hell and back
GC
Graeme C's update22 Mar 2021, 13:22
Reviewer Update
Call centre helped. Seems the router provided can't connect properly and at the speeds paid for. second router performs to spec. Great call centre agent assistance. Feel for the guy as Im frustrated to hell and back