Vodacom Fibre in Cape Town - DO NOT USE VODACOM (UPDATE)

I have two reviews I have written in January. 'Sandown Cape Town Fibre Service' and 'Vodacom Fibre in Cape Town - DO NOT USE VODACOM'

Both are "resolved" by Vodacom, meanwhile I still sit with no fibre, your contact at the complex is impossible to get hold of ( She was supposed to call me yesterday and now I can't get through to her) All i get through the helpline is a "we'll get back to you" when I finally call in today to cancel everything and get refunded for the amount I paid (while I've had no service after I moved units.) I have an ONT point installed and this morning the developers came to inspect what is so wrong with my unit and what "infrastructure" is missing. It all comes down to Vodacom,

I have ZERO timelines and want my account cancelled ASAP and the amount refunded. There is a new service provider who will be there in the next two months and I'd rather deal with anyone else besides Vodacom.

I've been waiting for a plan or a timeline since 23 November '17 when I first said I was going to move within the same complex in December 2017. I have yet to have any idea of what you are doing. Your customer service is shocking.

I don't want credits for the future I want this account cancelled and the cash back.

Look for all the resolved SR numbers to my name and maybe start following up on the individuals who changed it to resolved when it wasn't.