WL
Wendy L
1 reviews | Active since Jul 2018
25 Jan 2019, 12:06
Vodacom Fibre - Impossible to get feedback on doing a relocation !
I have been trying to sort out a relocation of my fibre line since the beginning of the month ! 6 or 7 phone calls and still no feedback as to whether they can relocate our line when we move on the 30th. We work from home so not having internet isn't an option. Whatever you do don't get Vodacom Fibre, they are absolutely useless !
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Vodacom's replyOfficial
25 Jan 2019, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WL
Wendy L's updateReviewer Update
06 Feb 2019, 08:03I still have no Fibre !!! The Technician was standing in my lounge yesterday and Vodacom wouldn't give him approval to install the new router because the call centre hadn't filled in the ticket correctly !!! DO NOT USE VODACOM !!! THEY ARE ABSOLUTELY ********** !!!
WL
Wendy L's update06 Feb 2019, 08:03
Reviewer Update
I still have no Fibre !!! The Technician was standing in my lounge yesterday and Vodacom wouldn't give him approval to install the new router because the call centre hadn't filled in the ticket correctly !!! DO NOT USE VODACOM !!! THEY ARE ABSOLUTELY ********** !!!