Vodacom Fibre Ifafi Hartbee****rt
Fibre more off than on. Logging an SR doesn't mean a thing for this company. They don't care and every phone call is wasted in getting a different update. Unreliable internet. Been on the phone for 1 hour and 28 minutes after I asked that the SR gets escalated and the Escalation Officer puts the phone down. What a joke? How do you operate like this?
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Replies (2)
Vodacom's replyOfficial
30 Nov 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Dec 2021, 13:05Not a phone call, nothing zero. This is day 5 without fibre and nobody knows anything.
's update01 Dec 2021, 13:05
Reviewer Update
Not a phone call, nothing zero. This is day 5 without fibre and nobody knows anything.