Vodacom Fibre if someone there can pull finger

I recently moved into a complex and was assured that vodacom fibre was available in all the units. It just required vodacom to come and activate with the router setup. So i signed up for the service, received an order number SO180 ********** 56 and the technician arrived to do the activation only to inform me that the fibre has in fact NOT been pulled through into the unit. So now i wait with no feedback from Vodacom as to when this will be done and no answer when i query the customer call centre, while i cannot work from home and my daughter cannot do her varsity research. I find this service unacceptable and hope that someone from Vodacom can actually give me an idea of what is happening with some timescales for delivery of this service?