SP
Shamal P

1 reviews | Active since May 2016

15 Sept 2021, 09:05

Vodacom fibre idiots at it again

So after complaining about the idiots at Vidacom fibre, one would think that they try to redeem themselves. But NO. They not smart enuf to do that. One from vodacom care referred me right back to vodacom fibre with no help at all. So they are drawing a clear distinction between vodacom and vodacom fibre yet both are useless. Now back to the dum dums at Vidacome fibre. The request was simple.over a period of now 2 weeks. Which was please activate the fibre. So not willing to prove that they know what they r doing. The idiots deactivate the LTE and do not activate the fibre. Here's another thing Vodacom Fibre don't have managers bosses or team leaders. No one can assist. They are all working from home. They leave their staff to work alone without support. How selfish is that. The staff do not know who they report to and who the managers are.

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Replies (2)
Vodacom
Vodacom's reply15 Sept 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SP
Shamal P's update15 Sept 2021, 15:49
Reviewer Update
When will I be contacted. Can someone from Vodacom acknowledge the issue. I have promised a call for the last week. Sheer incompetence. Now I don't have lte and fibre.