Vodacom Fibre I deserve a refund

Honestly I wouldn't even give 1 star, but you can't give a review unless you click in the stars. It is now going in 4 days, since I 1st logged a call. So the 24 to 48 hour reply back is over. But without a doubt you want your payment. I haven't had Fibre for 4 days and as I have told the 1st person I spoke to I work from home and no work no pay. But all I get is I'm sorry about this. But this is not getting anyone to come sort out my Fibre. This is the 2nd month in a row that is down and last time I was off for about 7 days. I've asked to speak to a supervisor, but conveniently they're in meetings or dealing with someone else.