VODACOM FIBRE HURRENDOUS

THE most frustrating company to deal with!!!

I am with Vodacom Fiber. I signed up for R806 uncapped. I NEVER SIGNED A 24 MONTH CONTRACT. I sent in my cancellation in MAY. to this day they have not acknowledged my cancellation. apparently you CAN NOT speak to anyone in 'back office' who deal with cancellations. you have to email them a request to cancel and they will email you back with a 'cancellation quotation' who knows what that is!?

I have never received this mysterious cancellation quotation, I have never been able to speak to anyone is the mysterious back office. I cancelled in May, June was my last month and they OBVIOUSLY continued to debit me. I went to the bank to reverse this payment. NOW I have the collection service calling me for money. CAN YOU BELIEVE IT! OBVIOUSLY THEY WILL CALL FOR MONEY?!?!?! but when I need help NO ONE!

since MAY I have emailed about 10 times, I have called about twice a week to the fiber helpline -who can never assist by the way. they always 'escalate my query to ….. wait for it..... BACK OFFICE' i have even been into the Vodacom service centers, no one can help.

so now, tell me, what does one do when NO ONE CAN HELP? I do not owe, and I keep getting chased. I'm sure this will effect my credit rating because Vodacom is horrible.

NEVER SIGN WITH VODACOM!