VO
Verona O
1 reviews | Active since Oct 2011
16 Mar 2021, 11:35
Vodacom Fibre - House owners only get weekday support and you only get a technician assigned after 48 weekday hours
For anyone wanting to install fibre at your home - please know this: 1) If anything goes wrong over a weekend - you get NO support. Only weekdays 2) Even if you log a ticket - you do not get immediate support - you have to wait 48 hours 3) Your ticket will first go to second line - they will sit on it for a day and then, assign to a technician only the 2nd day 4) It doesn't help to keep phoning for feedback - you will get NO update. Apparently they don't do that. It is either fixed or not
Your problems is not their problems.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
16 Mar 2021, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Mar 2021, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VO
Verona O's updateReviewer Update
18 Mar 2021, 08:44Dear Vodacom - no one has contacted me yet.
However, please give your consultant Bruce Senekal a raise:
He was the first consultant I have reached when calling for an update, who not only was helpful and understanding, but also actually shared what is going on and what he will do to escalate my lack of internet. THIS is the correct way to manage a customer's frustration - NOT by saying you don't give updates. Any customer service agents should know any update is better than no update.
I would honestly want to speak to him every time I call.
The only thing that would make me happier, is actually having the service back up and running.
However, please give your consultant Bruce Senekal a raise:
He was the first consultant I have reached when calling for an update, who not only was helpful and understanding, but also actually shared what is going on and what he will do to escalate my lack of internet. THIS is the correct way to manage a customer's frustration - NOT by saying you don't give updates. Any customer service agents should know any update is better than no update.
I would honestly want to speak to him every time I call.
The only thing that would make me happier, is actually having the service back up and running.
VO
Verona O's update18 Mar 2021, 08:44
Reviewer Update
Dear Vodacom - no one has contacted me yet.
However, please give your consultant Bruce Senekal a raise:
He was the first consultant I have reached when calling for an update, who not only was helpful and understanding, but also actually shared what is going on and what he will do to escalate my lack of internet. THIS is the correct way to manage a customer's frustration - NOT by saying you don't give updates. Any customer service agents should know any update is better than no update.
I would honestly want to speak to him every time I call.
The only thing that would make me happier, is actually having the service back up and running.
However, please give your consultant Bruce Senekal a raise:
He was the first consultant I have reached when calling for an update, who not only was helpful and understanding, but also actually shared what is going on and what he will do to escalate my lack of internet. THIS is the correct way to manage a customer's frustration - NOT by saying you don't give updates. Any customer service agents should know any update is better than no update.
I would honestly want to speak to him every time I call.
The only thing that would make me happier, is actually having the service back up and running.