ML
Matthieu L
1 reviews | Active since Aug 2018
20 May 2021, 09:17
vodacom fibre horror show
I enrolled for a Fibre deal in February. A third party agent set up the hardware and I have had nothing from Vodacom since. 3 months now, countless phonecalls to an empty callcenter, stores that are powerless to assist and no online support I still dont have fibre. Approach an alternate provider and vodacom has to release the line. ***? vodacom is completely and utterly hopeless. I am disgusted with this level of "service"
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Vodacom's replyOfficial
20 May 2021, 10:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Matthieu L's updateReviewer Update
21 May 2021, 14:27For transparency, vodacom did contact me and seems that everything has been cleared. Note to all: HelloPeter is the new customer services portal for vodacom
ML
Matthieu L's update21 May 2021, 14:27
Reviewer Update
For transparency, vodacom did contact me and seems that everything has been cleared. Note to all: HelloPeter is the new customer services portal for vodacom