CW
Colleen W

1 reviews | Active since Nov 2021

30 Nov 2021, 13:22

Vodacom Fibre Horror!!!

I have had Vodacom home fibre since May this year. OhMyGoodnesss!!!! Has this been the nightmare experience of note from the onset??!!!!!!! First I got promised the first month free, which was supposed to start on 01/05/21. After calling them for two weeks the fibre was finally activated, which means almost: no free usage as the month was almost over. Then I got invoiced for usage in May... For a whole month!!!!!!!! Then after how many calls, the invoicing was kind of sorted. Now my internet has been disconnected since 5days ago. Without warning or anything... Because of another invoicing issue, while I've been religiously paying every month. I have been calling 10 times a day to no avail. Everybody you talk to sends an email and everybody promises to call you back... This is ridiculous. They're just a bunch of braindead zombies working there who keeps telling you same tired line, one after the other. I'm canceling and never want to hear about Vodacom fibre again. You're a joke!!!! Worse than Escom. At least those geniuses warn us when the lights are going to be switched off...

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team