TM
Thabani M
1 reviews | Active since Nov 2021
15 Nov 2021, 12:52
Vodacom Fibre - Horrifying Nightmare of a Service - 8 days going to 20
Lost my fibre connection on the 08 November 2021 - i have talked with over 20 vodacom consultants without them getting into a solution. Vodacom keeps closing the call and promising to call me back - i have spent over R500 in calls to Vodacom and over R600 FOR DATA and had to go to the office to write exams. 28km away.
Today is day 8 of no service no call back or proper feedback from Vodacom. i have asked they release the line so i can get a new network and they are also refusing. No fibre and i must pay in full month.
All my life i have never had such a bad bad bad, horrible nightmare of a service from Vodacom - its a nightmare - people there don't know anything.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
15 Nov 2021, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2021, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TM
Thabani M's updateReviewer Update
15 Nov 2021, 15:09after 8 days - i doubt that - will believe it when it actually happens
TM
Thabani M's update15 Nov 2021, 15:09
Reviewer Update
after 8 days - i doubt that - will believe it when it actually happens
TM
Thabani M's updateReviewer Update
15 Nov 2021, 15:23Can Vodacom give me an immediate release to another service provider due to their failure to resolve technical issues on their fibre service they provide in over 8 day (6 working days and 2 days on weekend)
TM
Thabani M's update15 Nov 2021, 15:23
Reviewer Update
Can Vodacom give me an immediate release to another service provider due to their failure to resolve technical issues on their fibre service they provide in over 8 day (6 working days and 2 days on weekend)
TM
Thabani M's updateReviewer Update
15 Nov 2021, 16:04For Clarity - allow your team an hour - 2 days -8days or a month. Vodacom has had 8 days to at least give me a call back and advise on progress -if i dont follow up - Vodacom closes the query and send me a notification it has been resolved and i am still having a problem to this day. I need to know how many days should i give you guys to work on this? Another 8 days, 15 days or 2 months - so i can have a temporary solution for myself in place asap.
TM
Thabani M's update15 Nov 2021, 16:04
Reviewer Update
For Clarity - allow your team an hour - 2 days -8days or a month. Vodacom has had 8 days to at least give me a call back and advise on progress -if i dont follow up - Vodacom closes the query and send me a notification it has been resolved and i am still having a problem to this day. I need to know how many days should i give you guys to work on this? Another 8 days, 15 days or 2 months - so i can have a temporary solution for myself in place asap.
TM
Thabani M's updateReviewer Update
15 Nov 2021, 16:05Be specific
TM
Thabani M's update15 Nov 2021, 16:05
Reviewer Update
Be specific
TM
Thabani M's updateReviewer Update
16 Nov 2021, 09:10Day 9 - with no response or an update from Vodacom -
Day 9 with no fibre service
Day 9 of Vodacom customer care people promising to call back and never do -
Day 9 of Vodacom saying the issue is resolved while its not -
Day 9 of Vodacom treating be like i don't pay for service -
Day 9 of me spending my airtime following up daily on what is happening with my Service Requests
SR:*** CLOSED WITHOUT A RESOLUTION
Truly a bad service i will never ever forget.
Day 9 with no fibre service
Day 9 of Vodacom customer care people promising to call back and never do -
Day 9 of Vodacom saying the issue is resolved while its not -
Day 9 of Vodacom treating be like i don't pay for service -
Day 9 of me spending my airtime following up daily on what is happening with my Service Requests
SR:*** CLOSED WITHOUT A RESOLUTION
Truly a bad service i will never ever forget.
TM
Thabani M's update16 Nov 2021, 09:10
Reviewer Update
Day 9 - with no response or an update from Vodacom -
Day 9 with no fibre service
Day 9 of Vodacom customer care people promising to call back and never do -
Day 9 of Vodacom saying the issue is resolved while its not -
Day 9 of Vodacom treating be like i don't pay for service -
Day 9 of me spending my airtime following up daily on what is happening with my Service Requests
SR:*** CLOSED WITHOUT A RESOLUTION
Truly a bad service i will never ever forget.
Day 9 with no fibre service
Day 9 of Vodacom customer care people promising to call back and never do -
Day 9 of Vodacom saying the issue is resolved while its not -
Day 9 of Vodacom treating be like i don't pay for service -
Day 9 of me spending my airtime following up daily on what is happening with my Service Requests
SR:*** CLOSED WITHOUT A RESOLUTION
Truly a bad service i will never ever forget.
TM
Thabani M's updateReviewer Update
18 Nov 2021, 10:34 Day 11 - with no response or an update from Vodacom -
Day 11 with no fibre service
Day 11 of Vodacom customer care people promising to call back and never do -
Day 11 of Vodacom saying the issue is resolved while its not -
Day 11 of Vodacom treating be like i don't pay for service -
Day 11 of me spending my airtime following up daily on what is happening with my Service Requests
SR:**********09 CLOSED WITHOUT A RESOLUTION
SR:***
i AM A STILL ENJOYING VODACOM BAD SERVICE - I HAVE ORDERED A RAIN 5G SIM CARD THAT I WILL RECEIVE LATER TODAY AND I WILL ASK VODACOM TO PUT MY ACCOUNT ON HOLD AND THEY WILL TAKE 6 MONTHS TO RESOLVE MY FIBRE SERVICE REQUESTS.
Day 11 with no fibre service
Day 11 of Vodacom customer care people promising to call back and never do -
Day 11 of Vodacom saying the issue is resolved while its not -
Day 11 of Vodacom treating be like i don't pay for service -
Day 11 of me spending my airtime following up daily on what is happening with my Service Requests
SR:**********09 CLOSED WITHOUT A RESOLUTION
SR:***
i AM A STILL ENJOYING VODACOM BAD SERVICE - I HAVE ORDERED A RAIN 5G SIM CARD THAT I WILL RECEIVE LATER TODAY AND I WILL ASK VODACOM TO PUT MY ACCOUNT ON HOLD AND THEY WILL TAKE 6 MONTHS TO RESOLVE MY FIBRE SERVICE REQUESTS.
TM
Thabani M's update18 Nov 2021, 10:34
Reviewer Update
Day 11 - with no response or an update from Vodacom -
Day 11 with no fibre service
Day 11 of Vodacom customer care people promising to call back and never do -
Day 11 of Vodacom saying the issue is resolved while its not -
Day 11 of Vodacom treating be like i don't pay for service -
Day 11 of me spending my airtime following up daily on what is happening with my Service Requests
SR:**********09 CLOSED WITHOUT A RESOLUTION
SR:***
i AM A STILL ENJOYING VODACOM BAD SERVICE - I HAVE ORDERED A RAIN 5G SIM CARD THAT I WILL RECEIVE LATER TODAY AND I WILL ASK VODACOM TO PUT MY ACCOUNT ON HOLD AND THEY WILL TAKE 6 MONTHS TO RESOLVE MY FIBRE SERVICE REQUESTS.
Day 11 with no fibre service
Day 11 of Vodacom customer care people promising to call back and never do -
Day 11 of Vodacom saying the issue is resolved while its not -
Day 11 of Vodacom treating be like i don't pay for service -
Day 11 of me spending my airtime following up daily on what is happening with my Service Requests
SR:**********09 CLOSED WITHOUT A RESOLUTION
SR:***
i AM A STILL ENJOYING VODACOM BAD SERVICE - I HAVE ORDERED A RAIN 5G SIM CARD THAT I WILL RECEIVE LATER TODAY AND I WILL ASK VODACOM TO PUT MY ACCOUNT ON HOLD AND THEY WILL TAKE 6 MONTHS TO RESOLVE MY FIBRE SERVICE REQUESTS.