Vodacom Fibre horrible service

My Fibre was installed 48 hours ago and still has not been activated. Everytime i call the call centre they just tell me i have to wait... No one has given me an solution this really poor service i have waited 4 weeks for this and now itss finally here and it doesnt work. This whole process of obtaining fibre from Vodacom has been a uphill battle with no one offering any solution or try to help sort this out quickly. this is really poor service and i am doubting staying on with Vodacom at the moment... surely it cant be this hard to activate my fibre...