LW
Lize W
1 reviews | Active since Dec 2020
16 Dec 2020, 10:39
Vodacom Fibre Horrible service
We have Vodacom Fibre installed at home. It has been down since Thursday (10 Dec 2020). It is now Wednesday (16 Dec 2020). We logged a service request with Vodacom Fibre on 10 December. After this and 5 phone calls to the customer centre, our connectivity has still not been sorted out. As it is now a public holiday, they advised that they cannot assist today either. It has been 7 DAYS!!!! This is unacceptable. Horrible service!!!!
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Vodacom's replyOfficial
16 Dec 2020, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Dec 2020, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team