Vodacom fibre horrible customer service.

Why is Vodacom still in service with such a horrible customer service. They should just pay the guy his billions and close this thing down. I've been on a call with over 7 consultants trying to reconnect our fibre services, and still no luck. That is after spending over 3 hours on the phone and even visiting their vodashop store. If we had an alternative I would cancelled this thing but they know they are the only fibre service provider in our estate.