WL
Wendy L

1 reviews | Active since Jul 2018

06 Feb 2019, 08:08

Vodacom Fibre ********** ! Week without my line and a month trying to relocate already !

So a month of trying to relocate my line, a week without my Fibre, had a technician standing in my lounge yesterday yet he couldn't install the new router we need and get us up and running despite the line being active because the call centre didn't fill in the ticket correctly !!! I have never had such ********** service from any company ! Yet I'm still getting billed for the service, I can't get work delivered because I work from home and I don't have a stable line to work on as a result of this. I will never use Vodacom again !!! If you're thinking of Vodacom Fibre save yourself the hassle !! Its not worth it !

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2019, 09:17
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Feb 2019, 15:55
Official
Dear Wendy, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per my chat with your husband today. He has advised that the matter has been resolved. 
 
Regards 
 
Consumer Website Team(SA)