VODACOM FIBRE ********** CLIENT SERVICE

Truly the most ********** client service I have ever experienced! I am currently paying for a Vodacom service NOT being provided by them because of their negligence. Also, regardless of the fact that they are the root cause of this crisis AND that they are well outside their turnaround time, my case is NOT being treated as urgent and no one at Vodacom is taking responsibility of it to get it resolved.

My fibre relocation was lodged on 21 September 2022 a month in advance to ensure they have enough time for processing. On 28 September 2022 Vodacom realized they did the relocation instruction with the incorrect Fibre provider, but neglected to inform me and no one took ownership of this mistake. Since our move on 19 October 2022 I have been phoning Vodacom all day everyday to get our existing fibre relocated, to no avail. Vodacom is well outside their turnaround time to process the fibre relocation with absolutely no care about it and I rue the day I ever became one of their clients!!