Vodacom Fibre - **********

Absolutely the worst customer support experience I've had in my life.

Our area got fibre about a year ago and this year I decided to get connected. I've looked at the reviews and complaints online and it was clear that Vodacom should be avoided, but I've decided to go ahead since they are the only fibre provider available to me.

After waiting a week for them to install the fibre, I had to wait another week for them to activate it. After that, it was going well - for a while. Two months later I started noticing a problem. Every night my connection would deteriorate and then disconnect. At first, it started happening around 23h00 and would be restored between 7h00 and 8h00 the next morning. It's gotten progressively worse over the next few weeks. For the past two weeks, my connection would drop at 18h00 and only be restored at 10h00 - 12h00. So, on average, I'm connected for 5 to 6 hours per day. It's almost 5 weeks today and it's still getting worse - the connection was only restored at 12h20 and dropped at 15h45. Today I only got 3 hours.

Multiple calls and tickets logged - no response from Vodacom. They have closed every single ticket without any explanation. I've tried getting help on all the platforms and through all the channels I can think of. Up to now, I've received some generic replies on Twitter, but that has stopped. They are now completely ignoring me.

BE WARNED - You WILL encounter problems on their fibre at some point and they WON'T do anything about it. Truly despicable.