JS
Jaco S

1 reviews | Active since Sept 2017

09 May 2018, 13:23

Vodacom Fibre - Hopeless service

Between the terrible service and lack of knowing there own process from the Vodacom Fibre support on ********** , You must be out of your mind to use Vodacom as a data service provider if Vodacom does not own the fibre infrastructure in your area. Everyday it's a different story and when the technician comes out to look at the issue then everything seems to work even less.

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Replies (2)
Vodacom
Vodacom's reply09 May 2018, 14:14
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 May 2018, 12:50
Official

Good Day

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team