Vodacom Fibre = Home Affairs

Vodacom Fibre is just pathetic, run like a government organisation. We have been having connectivity issues at our residence for the last two weeks as we can only connect to the Vodacom 5G network and not the more stable 2.4 network. I have been calling in on a daily basis where each consultant tried to assist me by rebooting the device and follow the usual procedures which i understand however after each call i was told that this matter would be escalated to a manager, and they would return my call. i gave it two days and called back and was told the SR was not logged correctly and this would have to be escalated again, highly frustrated i had no choice but to follow the process again. I wait another 48 hours and still no Manager calls back, so i call the call centre again and guess what he advises me the SR was also not logged correctly and this would have to be escalated again. There seems to be no accountability at the call centre and things are really falling apart. We are paying for a service for almost a month now that we cannot use and there is not assistance as to what the issue is and when it will be resolved. Please can someone contact me to resolve this or cancel my service as i cannot continue like this. We are multiple people at home working and require an efficient service that we are paying a premium for.

Regards,