Vodacom Fibre Holding Me Hostage – Absolutely Unacceptable

I am honestly at a loss for words when it comes to Vodacom Fibre’s service. I had no internet connection for two full months — with zero accountability, no urgency, and no real solution from Vodacom. After being left stranded for that long, I cancelled my line.

But the nightmare didn’t end there. Vodacom has STILL not released the ONT, and this is now blocking my new service provider from activating my fibre. They said my issue would be contacted within 24- 48 hrs - guess what its now 336 hours. In other words, Vodacom is effectively holding me hostage, even after I’ve cancelled. How is this acceptable? This level of incompetence and disregard for customers is shocking. Access to internet is not a luxury (in case it is believed so) — it’s essential for work, communication, and daily life. Vodacom has disrupted all of that and continues to do so. There is absolutely no justification for the delay in releasing the ONT. They are so quick when it comes to taking fees but fail to provide the service for the fees we are paying. This has been one of the worst service experiences I have ever had. I would strongly caution anyone considering Vodacom Fibre.