GM
Grant M
1 reviews | Active since Apr 2015
14 Nov 2018, 09:02
vodacom fibre, hello.
VODACOM FIBRE- So its been a week now the fibre and equipment was installed but its not active. Ive called several times into the vodacom fibre call centre on ********** to be told each time the service just needs configuring and that they have emailed whoever it is who is supposed to configure it. (SR181 ********** 97) A week later, still no service. Im told the current special is 1st month free, hope this isn't a **** from Vodacom to minimise my 1 free month. Ill do 1 better, forget about the free month and just activate!!!! I'll sign off on that if need be. All this in the 1st month of a 24 month contract, its going to be a long ride from what I see so far!!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Nov 2018, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Nov 2018, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
Grant M's updateReviewer Update
16 Nov 2018, 01:50Nope, no contact from a consultant or any other form of assistance. Call me back since when I call your call centre im just told they will log yet another call or contact the individuals responsible directly. Nothing comes of it. ill try one more time (5th time) this morning, I bet nothing will come of it again. Worst service ever.
GM
Grant M's update16 Nov 2018, 01:50
Reviewer Update
Nope, no contact from a consultant or any other form of assistance. Call me back since when I call your call centre im just told they will log yet another call or contact the individuals responsible directly. Nothing comes of it. ill try one more time (5th time) this morning, I bet nothing will come of it again. Worst service ever.
Vodacom's replyOfficial
21 Nov 2018, 18:58Dear Grant,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting on numerous attempts and your call goes directly to voicemail. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting on numerous attempts and your call goes directly to voicemail. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply21 Nov 2018, 18:58
Official
Dear Grant,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting on numerous attempts and your call goes directly to voicemail. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting on numerous attempts and your call goes directly to voicemail. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
GM
Grant M's updateReviewer Update
21 Nov 2018, 23:44Never mind. I escalated to your CEO's office, its sorted. Don't call me.
GM
Grant M's update21 Nov 2018, 23:44
Reviewer Update
Never mind. I escalated to your CEO's office, its sorted. Don't call me.