Vodacom Fibre Headaches

Vodacom Fibre is supposed to give you uninterrupted WiFi to your home. We live in Palm Lakes KZN and have experienced endless internet outages where days sometimes go by without connection. Example, it's now almost 20 hours I have no connection and I've called the call centre 3 times today and nobody can help to reconnect except to say that Vodacom is aware of the problem, and there are 17 other customers from the same area with connection problems. Also, they can't tell when the problem will be resolved as there is no communication from their technicians in this aspect. I now question what is the purpose of a contact centre when they can't help. Also, will Vodacom reimburse us for all the down time?