1 reviews | Active since Nov 2018
Vodacom fibre Headache
When fibre was installed in my area, I was inundated with service providers which include Vodacom. The consultant took down allyour details because he neededicated to cheque if I "qualified" for fibre. I instructed Telkom to cut my landline. This happened on 10 August. I phoned Vumatel to bring the fibre from the road to my house. This was done. I wanted to pay the technicIan but he said the service provider would do that. I said I did not sign up with any one. He said I could use anyone, when they bill me it will include connection fee. However mentioned that Vodacom and Telkom were connected to me. I rep**** I gave neither permission. I went ahead and asked Vodacom to connect. They had all my details and promised it would happen ASAP. For days nothing happened. I would phone, hear there staff laughing and chatting, then somebody would sayou they are off line. This continued for a while. After a week and a half I sent them an email to stop and cancel their installation. I phoned Cell C. They sent a technician to connect. When he got to my place he said the line was connected to Vodacom. He connected the router and I contasted Vodacom. After my cancellation vodacom continued to connect. I now had Internet. Cell C router, vodacom data. I phoned Vodacom on numerous occasions to disconnect which they promised. I eventually received an account with the connection fee ie road to house plus data used. I wrote back stating I will pay for the data used, not the connection fee because I have a cell c router and I paid them Cell C in advance. No reply from vodacom after weeks. Last week the connection was cut. Cell C cannot connect their system shows line in use. I have no internet. Can't use Cell C because of Vodacom connection. I phoned Vodacom and heard I am at step 3 of 5 steps. In the meantime I have no internet. This is Vodacom You complain then they send you from pI'll are to post. In fact, one of their seniors told me it would be easier to stay with them than to move to Cell C. That was back in August. What do I do? No internet, Cell C cannot continue with full instalation.I have to wait for step 4 and 5 at Vodacom. Stay away from them.
