Vodacom Fibre - Hazyview

We received and signed a fibre contract with Vodacom on the 7th of December. The installation was done on the 11th after they promised that it will be done on the 10th. Up until this day the network has not been activated. The fibre is not working.

There is no network. We tried calling, every consultant tells us that they will escalate the the issue for Activation. None of this has happened up to today. The network is still not activated. I don't think it takes a month to activate fibre nor does it take 72 hours as one of the consultants told us yesterday.