VODACOM FIBRE HAS TERRIBLE CUSTOMER SERVICE

VODACOM FIBRE has the WORST service ever. Everytime we have a problem (especially in loadshedding times) they are unable to assist. It takes us 3 tot 4 consultants later and still no answer. It takes them forever to come back to us and thats if they actually do. We never get any feedback as to what's going on. In these days we are working from home where you need internet and then you get this pathetic service. They cannot say if or when they can help and cannot tell us if a technician is available over the weekend. Everytime we phone the person on the other side has a different story. This is really bad service from them. I'm thinking of changing my fibre to another company where you at least GET service when there is an issue.