Vodacom Fibre has poor quality and *********** technical support.

I’m so appalled by the lack of competence of Vodacom fibre…we have not been able to connect to the internet since yesterday morning and when I called they said it’s a fault affecting my area and that technicians are working on it. This morning after 24hours I call again and the agent tells me it’s an isolated fault affecting me only. My minutes ran out while she’s been checking whatever and refused to call me back. I call them back and they tell me that it’s an issue affecting my area. How can it be an area and I’m the only one affected, my neighbours have internet access. The say it’s Evotel and I asked them how because in my section every one in my section uses Evotel and they are fine and she says it’s Vodacom-Evotel…her ****orker just told her. They don’t know where the fault is and when it will be fixed. We must just wait…now is that how Vodacom treats its customers. When I phone to cancel their service, the line gets cut off. I wish I had checked hello Peter before choosing them to be my ISP, their internet cuts any other day for no reason and their technical support is poor. The basically load because I have contacted Evotel and they confirmed that their fibre is operational and have no faults in my area! Consider this as my notice of cancellation, I’m not spending another calling you!