JS
Joe S

1 reviews | Active since Mar 2018

13 Apr 2018, 10:33

VODACOM FIBRE HAS NO SERVICE WHAT SO EVER !!!!!

VODACOM!!! I am done asking nicely. all want is for you to fix yur website so i can see my remaining monthly cap !!! i phone in 4 times (was on hold for no less than 30 min!!) and after the support agent assured me no my cap will show correctly, WELL GUESS WHAT!!! STILL DOESN'T!!! so phone me back, because i am done phoning you, and if i get a bill at the end of the month saying that i went over my limits, well i have picture proof that your online web page said i didn't!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2018, 13:17
Official

Dear Joe

Sincere apologies for the inconvenience caused.

I've forwarded your complaint through to the Fibre department for urgent assistance.

Kind Regards

DL