Vodacom fibre has failed

Vodacom fibre service is pahetic. When they install fibre in the area they are the first to knock on the gate to sell it to you. I am a school teacher who really needs this for my online classes. I have been waiting 2months where 24 promises later has failed. The router was sent before lockdown and thats where it ended. If this problem is not fixed this week, come get your router on the pavement. I am then looking for a different service provider.