VODACOM FIBRE HAS BROUGHT ME TO MY KNEES...BEGGING FOR CONNECTION!!! OVER 2 MONTHS WAITING FOR FIBRE ACTIVATION!!!

On the 25th of September I decided to add Vodacom Fibre services to my existing Vodacom contract. I the signing on process was seamless, and within a couple of days I received the router and 'free' interim LTE, with the promise that I would have the installation done within 21 days. I already have a Vumatel fibre line at my house and informed Vodacom that all they had to do was activate the service. Fast forward to the end of October, I received a bill for the "free" LTE which I paid , BUT still no fibre activation done. I called Vodacom fibre on the 4th of November and was given an SR number to follow-up on. I was ASSURED that there would be a response within 48 hrs. NOTHING happened!!! no call-back NO ACTIVATION. I called again 2 weeks later 17th November, and was told that there was NO ACTION on the SR number, and the Agent said she would escalate this. I again followed up a couple of days later and was told that the query had been closed, CLOSED BUT STILL WITH NO ACTIVATION. Again the agent said that she would escalate this. The supposed "free LTE" which I have also been charged for in November, then ran out and on the 23rd of November I called again Vodacom. This time I was assisted by a lady called Joanna, and was informed that the only way to get internet service was to BUY more data. Of course, out of desperation for connectivity I bought more "free LTE" data. She also "escalated" the fibre activation query. She called me the next day to inform me that Vumatel had said that the line was occupied by a previous ISP. I called the ISP and they informed me that they had released the line. I called Vumatel with an Object Number and Vumatel confirmed that the line was released. Vodacom asked me to get a letter from Vumatel confirming that the line was released, to which Vumatel's response was that this was something that is sorted between them and the ISP (Vodacom). So finally I had Joanna from Vodacom on the line together with the Vumatel agent (interesting how I had to connect them as a customer). It seemed to me that the issue would be resolved. BUT NO FEEDBACK 48 hrs later I decided to call Vodacom again to check on progress. 26/11 I spoke to Athi and he said that the issue all along was not escalated to a service manager and so he would "escalate" this AGAIN!!!! Same response more than 5 times that I have called Vodacom. I have been asking to speak to a manager/supervisor OR to whoever this escalation is done BUT that has not happened... I am not getting what I signed up for and now I am paying twice what I should be paying for unlimited access but for limited business LTE. I signed up for Fibre NOT business LTE...