MH
Mark H

1 reviews | Active since Jul 2016

04 Jan 2022, 11:06

Vodacom Fibre hardware is shockingly bad

We have been with Vodacom Fibre for a bit over 2 years. The service is good, however, the hardware (routers) are terrible. Right from the start there were issues with the routers. They are extremely basic, missing many typical settings. At the moment, the WiFi router randomly decides when to accept the password to login or connect on WiFi, and if you restart the router, it forgets all its settings and you have to reconfigure it. Factory reset of the router hasn't made a difference. About once a day, we are unable to connect to HTTP sites so we have to restart the fibre router to resolve that. Vodacom really needs to up their hardware game.

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2022, 14:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team