Vodacom Fibre Gross Incompetence

Item: Vodacom
Rating: 1
Author: Nomonde N

On the 29th of April 2021, I complained about Vodacom fibre taking over 3 weeks to deliver my router. The same week after having called and bitterly complaining my fibre line was installed.

On 08 May 2021 I ceased having internet connectivity. I called reported the outage on 09 May 2021 and Vodacom's consultant Yolanda told me that Vodacom fibre has a 48 hour turnaround time to attend to my service request. Today is 13 May 2021 and I still do not have internet connectivity. I cannot work or study because of this.

I have called everyday since Monday, 10 May 2021 and have not received any tangible assistance from any consultant. Xolile the technician was assigned to my matter ON MONDAY. I have not heard anything from her. How is this possible when I was advised that she has a 48 hour turnaround time?

I am sick of Vodacom Fibre's incompetence. I am losing out on work and studying because of their incompetence. I don't get why I should be charged for days where I clearly have no internet access. I need someone to call me to cancel this service. I am sick of this.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 May 2021, 07:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 May 2021, 07:13

Official

Nomonde N's updateReviewer Update

13 May 2021, 16:52

I need my contract cancelled. I also want to be refunded the R1371.26 that I paid for this installation. I would like Vodacom to take their router or whatever was installed on my property to provide this non existent service.

I will use that money to procure services from another competent service provider.

Nomonde N's update13 May 2021, 16:52

Reviewer Update