Vodacom Fibre gets me constipated

Very very poor service from Vodacom. App**** for a prepaid fibre line, paid the necessary and now wait until Vodacom decides to help me. The ombudsman is my next stop they have the money away now feel that they have the right to ignore me.

SR Number Creation Date Description Summary Resolution Date Status SR*** 26/12/2025 10:58:00 service please - refund immediately No infrastructure available New SR*** 25/12/2025 13:30:28 This is truly pathetic service - please cancel and refund immediately Unable to purchase once-off plans New SR*** 24/12/2025 18:26:24 Please refund my moneys this is a shockingly poor service from one of the biggest network providers I am no longer interested – installation took long New SR*** 24/12/2025 11:16:35 When will my installation happen I see no one picked up the previous ticket I logged There is no internet New SR*** 23/12/2025 15:53:05 *** when will this happen Installation taking too long New all in a open state with Vodacom