JC
Joao C

1 reviews | Active since Mar 2009

30 Jun 2019, 08:33

Vodacom Fibre Gets Disconnected and no assistance to fix!!!!!!!!!!

I have had no Vodacom Fibre since Thursday Afternoon.everytime I call which has been about 10 times I get a different response, its the area or its the router or its Vumatel etc etc. but no one bothers to call me back with a solution or try to resolve the problem, the technicians are a joke.. they useless. so im just voicing my opinion as of this moment im ready to cancel my contract and move to another service provider. everything in my home including my business requires fibre and there is not a single person at Vodacom that can assist.

0
Replies (3)
Vodacom
Vodacom's reply30 Jun 2019, 11:31
Official
 
Dear Customer, 

Thank you for making us aware of your query. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via WhatsApp to request your personal details 

Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Jul 2019, 15:19
Official
Good day Joao

As discussed, We have sent a request off to our Fibre Support to look into this matter. 
Vodacom
Vodacom's reply08 Jul 2019, 08:42
Official
Dear Customer, 


Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 


As per our discussion, your query has been resolved. 


Regards 
Vodacom Consumer Website Team