Vodacom Fibre FUTILE

After 3 weeks of struggling to migrate my Vodacom fibre acoount to our house that ALREADY has a fibre line installed, I still have nothing to show for it. Hours (yes, it has been hours) of being on the phone with Vodacom fibre customer service with nothing to show for it except empty promises thay they have now (this time) resolved my "problem". There is no communication, so you just hope after talking to someone that something will come from it. Nothing. Trying to migrate my line since 1 October has left me without any fibre and now they will not only charge me for this month, but I also have to pay for November since the first person I spoke to didn't "cancel" my line at my previous address.

I have attempted to cancel any Vodacom Fibre account with Vodacom BUT now this has also become problematic. Absolutely ridiculous that every time you talk to them, they know nothing from previous calls. I am desperate to just finish with Vodacom fibre.