Vodacom Fibre FUP (Don't buy Vodacom Fibre)

Good afternoon

I have been struggling quite some time with Vodacom and all they can say is sorry it's part of the FUP. Even if you throttle me I shouldn't have packet loss or is that part of your FUP? I phone your customer service department and all they say sorry you have been throttle not even willing to come and take a look at my packet loss before I reached the 400 gig cap for the FUP to kick in. Your team in this regard was ***********.