1 reviews | Active since Apr 2018
Vodacom Fibre Funk-up
I have been having an issue with Vodacom Fibre since the beginning of April. When signing up for the fibre line i implicitly stated that my cellphone is a business one and they must not attach the billing to it as it's for my own personal use. After not receiving my 1st bill at the end of April i called in to ask why i haven't received and invoice, i was told i must give it a month. At the end of may i still received nothing. I called in only to find out its being billed to my company. I contacted our finance lady and she showed me the account is sitting on R.0.00 As much as i love free internet this is going to bite me in the ass in the long run. Please could i once and for all get someone to assist me in fixing this colossal stuff up. I need management to contact me as your help-desk is useless beyond words. I cannot believe i have struggle so much to give someone my money!!!!!!!!!!!! I want this account moved to my name or i'll cancel my line and find a more competent provider.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
