VJ
Vaughan J

1 reviews | Active since Apr 2018

04 Jun 2018, 09:34

Vodacom Fibre Funk-up

I have been having an issue with Vodacom Fibre since the beginning of April. When signing up for the fibre line i implicitly stated that my cellphone is a business one and they must not attach the billing to it as it's for my own personal use. After not receiving my 1st bill at the end of April i called in to ask why i haven't received and invoice, i was told i must give it a month. At the end of may i still received nothing. I called in only to find out its being billed to my company. I contacted our finance lady and she showed me the account is sitting on R.0.00 As much as i love free internet this is going to bite me in the ass in the long run. Please could i once and for all get someone to assist me in fixing this colossal stuff up. I need management to contact me as your help-desk is useless beyond words. I cannot believe i have struggle so much to give someone my money!!!!!!!!!!!! I want this account moved to my name or i'll cancel my line and find a more competent provider.

0
Replies (3)
Vodacom
Vodacom's reply04 Jun 2018, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

VJ
Vaughan J's update11 Jun 2018, 11:33
Reviewer Update
Hi Vodacom Warren called me on the 4th of June, he promised the world and also said he will call me back. I'm still waiting either!!!!!!!! I will be cancelling this link soon if it's not resolved. I will also walk away from this deal with my hands and conscience clean (and without paying a cent which suits me fine). I wont beg any company to take my money.
VJ
Vaughan J's update13 Jun 2018, 17:15
Reviewer Update
Now Vodacom has gone and suspended my service. I honestly don't know what to do with these people.