CA
Carien A
1 reviews | Active since Jul 2019
17 Nov 2022, 08:33
Vodacom Fibre Fumble
Vodacom Fibre - what a disappointment! Our fibre has been off/not working for the past week. I've had to phone to get an update and even the update sounds like something from a list of preset answers. In the street there are loose cables sticking out from the ground. My neighbours' fibre was fixed over the weekend but not ours. I haven't seen anyone working on the fibre for the past day. It's as if they've just given up. My work requires an internet connection so I have been purchasing mobile bundles which is costing me a fortune. I'm seriously considering changing my internet supplier but Vodacom is the only fibre supplier around here so maybe that's why they don't seem to worry about their reputation.
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Vodacom's replyOfficial
17 Nov 2022, 09:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2022, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Carien A's updateReviewer Update
21 Nov 2022, 11:00Good news - our fibre was restored yesterday. 10 days after it was reported.
A special thanks to Marlow at the Vodacom Consumer Website Team who followed up and updated me. I have a feeling that the issue would not have been resolved if it wasn't for him.
Here's hoping that it lasts!
A special thanks to Marlow at the Vodacom Consumer Website Team who followed up and updated me. I have a feeling that the issue would not have been resolved if it wasn't for him.
Here's hoping that it lasts!
CA
Carien A's update21 Nov 2022, 11:00
Reviewer Update
Good news - our fibre was restored yesterday. 10 days after it was reported.
A special thanks to Marlow at the Vodacom Consumer Website Team who followed up and updated me. I have a feeling that the issue would not have been resolved if it wasn't for him.
Here's hoping that it lasts!
A special thanks to Marlow at the Vodacom Consumer Website Team who followed up and updated me. I have a feeling that the issue would not have been resolved if it wasn't for him.
Here's hoping that it lasts!