Vodacom Fibre (FTTH) slow and no support when line is down.

Vodacom Fibre (FTTH) is down for the past 4 days. Phoned to follow up on day 3 and the helpdesk said that it takes 48 hours for the call to be assigned to a technician. So here I thought they are working on my problem, and in the meantime it just takes a few days to just get assigned. So no feedback yet and we are in day 4 already. Also take note that the ping latency of vodacom fibre to EU servers and US are perthitic. If you play online games this is the worse connection. Speed is good to JHB, but anything international is 30-40ms more ping than all others we tested. And there reply is that they are looking in to it. Also been outstanding for a few weeks now. Not worth the trouble for the monthly costs. rather go any other company. Vodacom sucks.