Vodacom Fibre frustrations

FIBRE - ROUTER

I contacted Vodacom on 7 October 2021 to have fibre installed at my home.

Within two days I received my router as interim measure with the assurance that I will get "FREE 100 gig" whilst I wait for the fibre installation.... At some stage I was told that the Nokia router has a glitch which a technician has to come and fix. For no reason Vodacom cancelled the installation because my address was unknown. The router was delivered at my house????

Since the delivery of the faulty rooter I have been on the phone for hours on end. I phoned everyday just to be told that they will contact me. I have spoken to and were redirected to more than 50 different persons, been promised that my situation will be escalated, I will be contacted within 24 hours etc, etc, etc...

NOTHING, NIKS, NADA, BOGGERALL....

It is 25 October 2021.

No iterim internet, no fibre installation...

This is to say the least unacceptable....

I hereby appeal to you to sort this out asap.

Kind regards