Vodacom Fibre Frustration

I am totally disgusted and annoyed at the level of service i am receiving from Vodacom Fibre.

I have app**** for the promotional free migration on my 100/100mb line to the 200/200mb line. I have phoned the tech support on numerous occasions, but nobody is able to assist me. I keep getting the usual, we will escalate the matter to back office story. I was phoned by an agent by the name of Gugu, who is appearantly handling my query, but no response. This has been going on for more than 2 weeks. Most of the agents were not even aware of the promo that was running.

Urgent assistance needed...