Vodacom Fibre Frogfoot Disaster

Once after a lucky miricle in May when I was connected without known interuption we down again in June as with April...... Call was logged per Vodacom: Vodacom: Service request SR*** . Calling for feedback some 7 hours later was told it could take 48 hors for call to be assigned. Told i could get credit for down time. And the sudden abrupt break in connection whilst kids busy with exams? Is there credit for that or the mtm bundles bought for pocket router. Of every call i lodged with Vodacom all were only resolved after posting on Hello Peter. They only take this platform seriously.