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André Britz
1 reviews | Active since Sept 2020
18 Nov 2021, 18:19
Vodacom Fibre **********ly closes service request tickets without attending to the issue
Vodacom Fibre **********ly closes service request tickets without attending to the issues raised by coatomers. They make you pay for 100’s of mbps yet give you less than 10mbsp using their own speed test in their Myvodacom App. An example of my recent issues of no connectivity and slow speed as follows have not been attended to properly or at all: 1. SR*** 2. SR*** 3. SR*** 4. SR*** 5. SR*** 6. SR*** 7. SR*** 8. SR*** 9. SR*** 10. SR*** 11. SR*** 12. SR*** 13. SR*** 14. SR*** 15. SR***
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Replies (3)
Vodacom's replyOfficial
19 Nov 2021, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2021, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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André Britz's updateReviewer Update
12 Jan 2022, 15:02image.png 145.85 KB
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André Britz's update12 Jan 2022, 15:02
Reviewer Update
image.png 145.85 KB
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André Britz's updateReviewer Update
13 Jan 2022, 14:51 *** yesterday afternoon told me her manager would contact me back urgently to resolve my issues/complaints but nobody has called me back, are there no managers at Vodacom who can deal with legitimate customer complaints?
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André Britz's update13 Jan 2022, 14:51
Reviewer Update
*** yesterday afternoon told me her manager would contact me back urgently to resolve my issues/complaints but nobody has called me back, are there no managers at Vodacom who can deal with legitimate customer complaints?