PD
Phillip D
1 reviews | Active since Nov 2013
12 Oct 2018, 17:17
Vodacom Fibre ***** Nightmare Continues
Vodacom tried to de***** me by trying to connect me to a 4mbps fibre line and charging me for a 10mbps line! Now trying to cancel this fibre order is becoming a nightmare. Their agent Prem Haripersad in the Vodacom Umhlanga office is useless and has stuffed me around for 4 months now. Their Hellopeter webteam say “item closed” when it actually isn’t......does anyone at Vodacom actually know what is going on in that business?
Helpful (0)
Replies (3)0
Replies (3)PD
Phillip D's updateReviewer Update
12 Oct 2018, 17:27Read other people’s posts and you’ll see it’s common that Vodacom are trying to de***** or deceive their customers.
PD
Phillip D's update12 Oct 2018, 17:27
Reviewer Update
Read other people’s posts and you’ll see it’s common that Vodacom are trying to de***** or deceive their customers.
Vodacom's replyOfficial
14 Oct 2018, 09:25Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2018, 09:25
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PD
Phillip D's updateReviewer Update
14 Oct 2018, 09:48That sounds great, but you said the same thing last time. No human being from Vodacom ever actually contacted me regarding my complaint last time and I doubt anyone will this time.
PD
Phillip D's update14 Oct 2018, 09:48
Reviewer Update
That sounds great, but you said the same thing last time. No human being from Vodacom ever actually contacted me regarding my complaint last time and I doubt anyone will this time.